The value in accountability

  In an accountable business the staff all take responsibility… for their tasks, their customers and their results. That responsibility drives them to succeed and deliver their goals. Accountability has to be led from the top and starts with staff having a clear understanding what’s expected of them. You can motivate and engage a team to move forwards, but they won’t deliver unless they know where they’re trying to go and understand the road they need to take. That understanding is driven by a vision of what your business is trying to achieve, whether that’s Top 10% in customer experience or a 1.8% ROI, a business needs a vision that can […]