Supporting managers to deliver outstanding business performance

People are the biggest asset of any business, and all people want to deliver the best performance they can. But sometimes they need a little support to achieve their real potential.

All businesses are led by those people so supporting them to achieve that true potential and maximising their leadership capabilities is critical to delivering business success.

Strong Leaders create a trust-based environment, where mistakes are an opportunity to learn, not things to blame on other people. They use coaching skills to develop their teams and empower them to find solutions, and are constantly looking for ways to improve.

A culture led this way delivers strong sales results as the whole team works together to deliver what’s needed and are accountable for their actions. It delivers an outstanding customer experience as every customer journey is owned. And it creates engaged staff as every individual has an opportunity to make a difference and deliver their personal potential.

Leadership skills can be developed through guidance or training, but although these have a role to play, our experience shows they aren’t enough to drive a long term change in behaviour.

In comparison coaching does, it drives real, personal, development and enables people to really deliver as strong leaders.

In turn, this drives outstanding business results.


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"I am confident that all those who took part, have gained real management and life skills for work from this process and I would recommend Sally Smith and Innovation to any company who are willing to be open minded and open to change, in return you will strengthen your team greatly”

– Jeremy, Sales Director

Leadership coaching

Leadership coaching supports the development of an individuals, either individually or as a team.
For individuals we offer 1-2-1 coaching, where a coach works with an individual to improve their personal leadership skills and effectiveness over a number of sessions.
We also offer team coaching where the coach works with the whole team to improve the way they work together and ensure that the sum is better than the parts.
Whichever version is applied, the coach and managers work together as equals, and the coach facilitates learning and self-discovery among the participants.


1-2-1 coaching


1-2-1 coaching enables senior managers to improve their performance, by focusing on their own development and behaviours. And then, with those new skills and behaviours, improve the performance of their teams to deliver stronger business results.
The coaching focuses on increasing a manager’s self-awareness enabling them to see themselves through the eyes of others and appreciate their strengths and weaknesses. A coach will then support them in finding alternative approaches to dealing with challenges or adopting new behaviours to strengthen their personal effectiveness.
Leadership coaching is very powerful as the change is driven by the manager, rather than at the request of a third party. Managers find a new path for themselves, and then choose to follow it so they believe in the changes that they are making. This active choice also means the improvements are sustainable in the long term.
The coaching sessions also give managers an opportunity to clarify their thoughts and find focus in busy lives where time to think through things is rare and they are often firefighting. This process helps managers focus on the most important tasks which will have the most impact on their results.
1-2-1 manager coaching sessions often consist of six / eight sessions, each lasting 1.5 hours and held either face to face or through an online video call. Telephone and email support is also be provided between sessions. The agenda for each session will be provided by the manager, but within the business parameters agreed with the project sponsor (where applicable).
The detailed discussion in the sessions is completely confidential and both the coach and manager will sign a contract to confirm both commitment and confidentiality.


Team coaching


Team coaching follows the same principals as 1-2-1 coaching as it also improves self-awareness, both in terms of the participants own behaviours, but also those of their team mates. With a team coaching session, the coach works with the whole team at the same time in order to enhance its effectiveness.
Where individual behaviours are disrupting the team performance this can be paired with 1-2-1 sessions for those key individuals.
We've done a lot of research into team dynamics and found that all high performing teams show three key characteristics:


3 characteristics of high performing teams by Sally Smith


Innovation offer a 3 day workshop package where one day is spent developing each of these areas with a leadership team. 
Bespoke team coaching is also available where topics covered could include the following:
Creating a company mission
Stakeholder analysis
Improving communication
Managing and resolving conflict
Prioritising objectives

How can Innovation help me?

Innovation provides a range of options for both individuals & businesses, from a one-off team coaching event, to a year long programme designed to change business culture. 

We offer a range of solutions that will support any business challenge or budget. 


The best way to understand how we can support you, is to have a chat through your business objectives and challenges. From there we can recommend any of the following that would work for you:
  • Team coaching
  • 1-2-1 coaching
  • Team profiling
  • Leadership team assessment 
  • Individual Leadership skills assessment
  • Manager 360 reviews
  • Staff engagement surveys
  • Strategic business consultancy
All the fact finding discussions & meetings are free of charge and no financial commitment is made until a plan has been approved.

Next steps


Contact us today

Meet to discuss your business, your objectives and challenges

Agree the coaching programme for your business

Watch your business performance grow

About us

Innovation was established by Sally Smith in 2015 to inspire managers to become leaders that deliver outstanding business performance

I’ve spent many years working at board level in companies, and during that time seen a number of ‘training’ programs designed to improve business performance and customer experience. Most of these showed quick short-term results, some lasted a few months. But almost always most of the new actions had been abandoned and old practices had resumed six months later.

It became clear this type of activity wasn’t going to develop businesses and deliver the results that are needed, or support staff to deliver the industry leading customer experiences everyone strives to achieve. I believe sustainable change needs to come from the top. Teaching front line staff to change won’t have a long-term impact but helping a manager lead them through support, development and empowerment will. Only real leadership development will achieve those results.

This realisation led me to leave the corporate world and complete an MA in coaching and mentoring at Oxford Brookes. An opportunity to both develop my leadership coaching skills and learn more about how coaching develops cultures that deliver business success. Since then I’ve been working with a range of clients, gaining insight into businesses of all sizes, developing their leadership teams and demonstrating the business results this achieves. My work as a Non-Executive director and Trustee continues to keep me up to date on the challenges faced by leadership teams and within the automotive industry.


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Sally’s leadership experience includes board level roles such as Network Development and Quality Director (PSA UK), Parts and Service Director (Citroen UK) and Head of Parts and Service (Honda UK).

Alongside her leadership coaching, she has developed an international coaching programme for an automotive client and works as a Non-Executive Director for a dealer group in the North West and as a Trustee for two UK charities.

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Having never experienced this style of coaching before, I was unsure what to expect and the outcome that could be achieved, however, after my first session (and subsequent sessions) I was impressed with how at ease I felt within the coaching environment.

Sally’s technique of coaching has allowed me to think in an alternative way than perhaps I would have previously and has been a great benefit moving forward within the work environment.


Sales Manager
My objective in seeking coaching was to make better decisions and to focus on what was important in my work, away from some of the distractions of the everyday which were sometimes clouding my judgement. The experience was a total success from my perspective, as Sal asked insightful and challenging questions to draw out my own experiences and values and get to the heart of the issue we were discussing. I felt clear and confident in taking the steps agreed, some of which I had been grappling with for a while, others which have gone on to make a significant and positive difference to my life.


General Manager

Sally Smith spent a number of months with our company, with the remit of one to one coaching with our line managers and directors. Our aim was to strengthen, empower and motivate our managers to grow in confidence into their ever-evolving job roles.

Through these face to face and virtual coaching sessions, I believe our managers and myself, gained greatly in the listen, discuss and implement process which Sally instilled into us all. This in turn, enabled us all to disseminate this process downwards to our general staff, who in turn saw the benefits of this coaching style. The strength of discussion and joint implementation cannot be over emphasised as a direct change to the traditional ‘show and tell’ what to do, management style.

I am confident that all those who took part, have gained real management and life skills for work from this process and I would recommend Sally Smith and Innovation to any company who are willing to be open minded and open to change, in return you will strengthen your team greatly.


Sales Director

Call Sally on 07778 049927 to have a chat about how Innovation would add value to your business.

07778 049927

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